A newly formed team is struggling to work together and agree on how to complete tasks in the upcoming sprint. What should the scrum master do to support the team?
A.
Resolve the disagreement for the team as a servant leader.
B.
Encourage the team to continue trying to resolve their disagreements.
C.
Advise the team on the correct course of action to avoid disagreements.
D.
Remove the team members that are in disagreement to ensure unity in the team.
The Scrum Master’s role as a servant leader is to support the team, not to resolve conflicts for them. It is important for the team to work through their disagreements themselves, as this fosters collaboration and improves their problem-solving skills. The Scrum Master should encourage open communication and guide the team toward healthy conflict resolution, ensuring that the disagreements are addressed constructively. This approach helps the team build trust, improves their cohesion, and strengthens their ability to handle challenges in the future.
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