During an ISO 9001 audit of an electric cable manufacturer, you are reviewing the customer file for XYZ Construction in the Sales Department. This contract specifies that the installation configuration of the cable runs should meet national fire safety standards for Category A. You ask to see the test results for the specified configuration but are told that they are not available as they have never produced Category A cable before.
When interviewing the Technical Director, you ask about the tests for XYZ Construction. He advises that the order was never reviewed technically but shows you test results that satisfy Category B, which is less stringent.
You discover that he had a meeting with the customer to request approval of a Category B configuration. He provided the minutes of a meeting at which the customer agreed to accept the new test results subject to an agreed discount on the contract price.
Select the two statements for which there is evidence of a non-conformity to ISO 9001.
Submit