Comprehensive and Detailed In-Depth Explanation:
Toning down (or de-escalation) is a conflict resolution technique where:
Common agreements are emphasized to reduce tension.
Disagreements are addressed with a rational and constructive approach.
Option A describes compromise, and Option B describes authoritative resolution, which are different conflict resolution techniques.
[Reference:, ISO 19011:2018, Clause 7.1.3 (Managing Conflict During an Audit), , ]
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