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PECB QMS ISO 9001:2015 Lead Auditor Exam ISO-9001-Lead-Auditor Question # 66 Topic 7 Discussion

PECB QMS ISO 9001:2015 Lead Auditor Exam ISO-9001-Lead-Auditor Question # 66 Topic 7 Discussion

ISO-9001-Lead-Auditor Exam Topic 7 Question 66 Discussion:
Question #: 66
Topic #: 7

One of the conflict resolution techniques is toning down. How is the conflict managed in that case?


A.

Following negotiations, each party makes concessions in order to reach a common agreement.


B.

The audit team leader uses their authority to solve the conflict.


C.

The points of agreement are emphasized and the points of disagreement are put into perspective.


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