Comprehensive and Detailed In-Depth Explanation:
ISO 9001:2015 requires organizations to identify and control nonconforming outputs to prevent unintended use or delivery.
Clause References:
Clause 8.7 (Control of Nonconforming Outputs): Organizations must ensure that nonconforming outputs are identified and controlled to prevent unintended use or delivery.
Clause 10.2 (Nonconformity and Corrective Action): Requires organizations to take appropriate actions when nonconformities are found, including during or after service provision.
Why is the Correct Answer C?
If nonconforming products or services are identified after delivery or during service, organizations must take corrective actions to protect customers and stakeholders.
Actions may include recalls, rework, customer notifications, compensation, or process improvements.
This approach aligns with ISO 9001:2015, ensuring that products/services consistently meet requirements.
Why are the Other Options Incorrect?
A (Retaining documentation only) → While documentation is required, it alone does not ensure proper handling of nonconforming outputs.
B (Verifying conformity before correction) → While verification is good practice, ISO 9001 prioritizes corrective action over mere verification.
D (Allowing employees to handle nonconformities without structure) → ISO 9001 requires documented procedures for handling nonconformities (Clause 8.7).
[Reference:, ISO 9001:2015, Clause 8.7 – Control of Nonconforming Outputs, ISO 9001:2015, Clause 10.2 – Nonconformity and Corrective Action, , ]
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