According to the provided matrix, surgical site infections have high relative weight in both risk and volume, and also score the highest in terms of cost, indicating that they are frequent, carry significant risk, and are costly. While customer satisfaction is lower for urinary tract infections (UTIs), the higher relative weight and cost associated with surgical site infections suggest they have a more significant impact on overall quality and resource use. Therefore, focusing on reducing surgical site infections aligns with prioritizing initiatives that have the potential for the greatest impact on patient safety and resource utilization.
[References:This recommendation is consistent with the NAHQ's emphasis on using data to prioritize quality initiatives, focusing on areas that have the highest impact on patient outcomes and healthcare costs. The NAHQ Healthcare Quality Competency Framework also discusses the importance of data analysis in the Performance and Process Improvement domain to prioritize improvements in healthcare quality and safety., , , , , , , ]
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