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ITIL 4 Foundation Exam ITIL-4-Foundation Question # 146 Topic 15 Discussion

ITIL 4 Foundation Exam ITIL-4-Foundation Question # 146 Topic 15 Discussion

ITIL-4-Foundation Exam Topic 15 Question 146 Discussion:
Question #: 146
Topic #: 15

When planning ‘continual improvement’, which approach for assessing the current state of a service is

CORRECT?


A.

An organization should always use a single technique to ensure metrics are consistent


B.

An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis


C.

An organization should always develop competencies in methodologies and techniques that will meet theirneeds


D.

An organization should always use an approach that combines Lean, Agile and DevOps methodologies


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