In the IDEAL model, the Diagnosing step is where the success criteria are defined. This step involves understanding the current state and identifying gaps between the current and desired states. It sets the stage for creating action plans to address these gaps and defines the metrics for success.
[References: The information is based on the ISTQB Advanced Level Test Manager documents, which outline the IDEAL model and its application in process improvement within the context of software testing., , , ]
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