The alignment goal “Delivery of I & T services in line with business requirements” is organized into the customer dimension of the IT balanced scorecard (BSC). The IT BSC is a strategic performance management tool that helps enterprises to translate their IT vision and strategy into operational objectives and measures. The IT BSC consists of four dimensions: customer, financial, internal, and learning and growth. The customer dimension focuses on how well IT meets the needs and expectations of its customers and stakeholders.  Delivery of I & T services in line with business requirements is one of the 17 generic alignment goals defined by COBIT that supports the customer dimension. 1 2   References:   COBIT 2019 Framework: Introduction and Methodology ,  COBIT 2019 Framework: Governance System