The most important consideration during the decision-making process of outsourcing some IT services is to identify the core IT processes that are critical for the organization’s strategic objectives and competitive advantage. Core IT processes are those that provide unique value to the organization and differentiate it from its competitors. Outsourcing core IT processes may result in loss of control, innovation, and differentiation, as well as increased dependency and risk. Therefore, core IT processes should be retained in-house, while non-core IT processes can be outsourced to benefit from economies of scale, cost reduction, and access to specialized skills and technologies. References := CGEIT Exam Content Outline, Domain 3: Benefits Realization1; COBIT 5: Enabling Processes, chapter 4, section 4.2.32; IT governance -managing the outsourcing relationship