An IT balanced scorecard is the most appropriate mechanism for measuring overall IT organizational performance, because it is a framework that translates the enterprise’s vision and strategy into a set of performance measures that cover four perspectives: financial, customer, internal business process, and learning and growth12. An IT balanced scorecard can help to communicate and monitor the IT strategy and goals, and align the IT activities and resources with the business needs and expectations. An IT balanced scorecard can also provide a balanced and comprehensive view of the IT performance and value delivery, and highlight the strengths, weaknesses, opportunities, and threats for improvement12. References := ISACA, CGEIT Review Manual, 7th Edition, 2019, page 43-44.
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