Retention efforts yield the highest ROI when aimed at high performers, especially those in critical roles or possessing hard-to-replace skills. Broad retention efforts can dilute impact and cost efficiency.
Extract from HRCI-aligned HR knowledge (Employee Relations and Engagement):
SPHR’s strategic retention model highlights “targeted retention of high-potential and high-performing talent as essential to long-term success.” This includes tailored development and reward strategies for key contributors.
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