A social media analytics company uses a cloud-based platform to deploy and manage modular workloads. Following an alert in a background module, the incident response team began log analysis and configuration reviews. While they had access to deployment artifacts and resource usage settings, they lacked visibility into system-level activity, such as task scheduling and component runtime behavior. This information is needed to determine whether the issue originated from the underlying cloud environment. Who holds primary responsibility for providing such access in this cloud model to support the investigation?
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