Pass the Cisco CCST CCST-Networking Questions and answers with CertsForce

Statement A: "A detailed description of the fault." This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.

Statement C: "A description of the conditions when the fault occurs." This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.

Statement B: "Details about the computers connected to the network." While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.

Statement D: "The actions taken to resolve the fault." This is important but typically follows the initial report.

Statement E: "The description of the top-down fault-finding procedure." This is more of a troubleshooting methodology than information typically included in an initial support ticket.

References:

Best Practices for Submitting Support Tickets: Support Ticket Guidelines

The correct matching of the protocols to their examples is as follows:

DHCP: Assign the reserved IP address 10.10.10.200 to a web server at your company.

DNS: Perform a query to translate companypro.net to an IP address.

ICMP: Perform a ping to ensure that a server is responding to network connections.

Here’s how each protocol corresponds to its example:

DHCP (Dynamic Host Configuration Protocol)is used to assign IP addresses to devices on a network. In this case, DHCP would be used to assign the reserved IP address 10.10.10.200 to a web server.

DNS (Domain Name System)is used to translate domain names into IP addresses. Therefore, to translate companypro.net to an IP address, DNS would be utilized.

ICMP (Internet Control Message Protocol)is used for sending error messages and operational information indicating success or failure when communicating with another IP address. An example of this is using the ping command to check if a server is responding to network connections.

These protocols are essential for the smooth operation of networks and the internet.

Perform a query to translate companypro.net to an IP address.

DNS (Domain Name System): DNS is used to resolve domain names to IP addresses.

Assign the reserved IP address 10.10.10.200 to a web server at your company.

DHCP (Dynamic Host Configuration Protocol): DHCP is used to assign IP addresses to devices on a network.

Perform a ping to ensure that a server is responding to network connections.

ICMP (Internet Control Message Protocol): ICMP is used by network devices to send error messages and operational information, and it is the protocol used by the ping command.

DNS (Domain Name System): DNS translates human-friendly domain names like "companypro.net" into IP addresses that computers use to identify each other on the network.

DHCP (Dynamic Host Configuration Protocol): DHCP automatically assigns IP addresses to devices on a network, ensuring that no two devices have the same IP address.

ICMP (Internet Control Message Protocol): ICMP is used for diagnostic or control purposes, and the ping command uses ICMP to test the reachability of a host on an IP network.

References:

DNS Basics: What is DNS?

DHCP Overview: What is DHCP?

ICMP and Ping: Understanding ICMP