Which three pieces of information would be considered Personally Identifiable Information (PII)? (Choose three.)
Note: You will receive partial credit for each correct selection.
A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?
A customer has the following issue:
I cannot access files from my external disk drive on my Windows 10 laptop. The disk drive is not listed in Windows Explorer. I can access the files just fine on my other laptop that has the same operating system and drivers installed.
You need to assist the customer in solving this problem.
For each action select Yes if it might solve the problem and No if it will not solve the problem.
Note: You will receive partial credit for each correct selection.
A customer cannot scan documents and pictures to a Windows laptop. When you open Device Manager, you see the 600dpi scanner listed underOther devices, as shown in the image.
Evaluate the image and answer the questions by selecting the correct option from each drop-down list.
Note: You will receive partial credit for each correct selection.
Joe calls in to report internet outages. A customer service technician enters the trouble ticket shown below. Review the trouble ticket below and classify which parts of this ticket follow documentation best practices.
Move the description to each label to identify whether the part of the documentation referenced by the label meets documentation best practices or does not meet documentation correct practices.
Note: You will receive partial credit for each correct answer.
When researching a technical issue and updating the internal documentation, what is the best approach to ensure the information you retrieve is accurate and reliable?
Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)
Note: You will receive partial credit for each correct selection.
A customer reports the following problem:
I purchased a 256 GB USB drive to use for transferring files from my personal computer to my work computer. My personal computer runs Sonoma. My work computer runs Windows. I can copy files from my work computer to the USB drive. However, I cannot copy files from my personal computer to the USB drive.
What should the customer do to solve this problem?
A user calls help desk to report that they cannot connect to the company's internal WiFi network.
The help desk technician is following the problem-solving process to resolve the user's issue. After defining the problem and gathering detailed information, the technician suspects the most probable cause of the issue is a misconfiguration in the user's network settings.
What should the technician do next?
Move all the problem-solving steps to the answer area and place them in the correct order.
