A user who has been on vacation for the past 30 days calls the help desk and reaches you. The user reports the following:

Before I left for vacation, I changed my password and made sure it worked. My password is not due to be reset for another 60 days, but I can't log in to the network.

While the user was gone, the company established a requirement for Multi-Factor Authentication (MFA).

Which two actions could you take to resolve the problem? (Choose two.)

Note: Each correct answer presents a complete solution.