Pass the Avaya ACIS-7720 77201X Questions and answers with CertsForce

Avaya IP Office Web Manager (Option B) is a browser-based tool for configuring and managing Server Edition systems, offering an alternative to IP Office Manager. Option A is for Voicemail Pro, Option C is for SSA or third-party tools, and Option D is handled by Manager or HTTP provisioning.References: Avaya IP Office Web Manager Guide.

"Group Login/Logout" (Option B) enables users to dynamically join or leave multiple hunt groups using feature codes or phone buttons, ideal for flexible staffing. Option A (Hot Desking) is for logging into different phones, Option C (Call Pickup) is for answering others’ calls, and Option D (Mobile Twinning) is unrelated to hunt groups.References: Avaya IP Office Hunt Group Configuration Guide.

Short Codes (Option B) are customizable dial strings in IP Office that allow users to access features (e.g., *70 for call pickup) or dial specific numbers (e.g., 9 for an outside line) using abbreviated codes. Option A is for Voicemail Pro, Option C is for SSA, and Option D is unrelated to short codes.References: Avaya IP Office Short Code Configuration Guide.

Voicemail Pro supports multiple protocols for email integration: SMTP (Option A) for sending voicemail-to-email, IMAP (Option B) for retrieving emails, and MAPI (Option C) for Microsoft Exchange integration, making Option D ("All of the above") correct.References: Avaya IP Office Voicemail Pro Administration Guide.

SoftConsole is a PC-based application for IP Office, typically used by receptionists or operators to manage calls. Option A, "SoftConsole works in conjunction with physical telephone," is correctbecause it complements a physical IP Office phone, providing a graphical interface to handle call transfers, hold, and directory lookups while relying on the phone for audio. Option B is incorrect as SoftConsole is Windows-based, not Linux. Option C (VoIP) is misleading; SoftConsole manages calls but does not provide VoIP audio itself. Option D is wrong as SoftConsole supports a single user per instance, but multiple instances can run if licensed, not limited to two.References: Avaya IP Office SoftConsole User Guide.

In Avaya IP Office Server Edition, multiple servers (Primary, Secondary, and Expansion systems) communicate with each other to form a unified system. The protocol used for this inter-server communication is the Small Community Network (SCN) protocol, making Option C correct. SCN is a proprietary Avaya protocol that enables features like distributed hunt groups, call routing, and resilience across servers. Option A (H.323) and Option B (SIP) are VoIP protocols used for call signaling with endpoints or trunks, not inter-server communication in Server Edition. Option D (SNMP) is a network management protocol, not used for server-to-server coordination.References: Avaya IP Office Server Edition Reference Configuration Guide, SCN Configuration Guide.

Resilience in Server Edition ensures continuity of service if the Primary Server fails. Option A, "Secondary Server," is the required component, acting as a failover system that takes over call processing and management if the Primary Server becomes unavailable. This setup is a key feature of Server Edition’s high-availability design. Option B (Expansion System) adds capacity but does not provide resilience. Option C (Voicemail Pro Server) enhances voicemail but isn’t tied to core resilience. Option D (Application Server) supports additional applications (e.g., one-X Portal) but isn’t required for failover.References: Avaya IP Office Server Edition Resilience Configuration Guide.

Conference Add (Option B) allows a user to join or add others to an ongoing conference call using a feature code or button. Option A barges into two-party calls, Option C answers ringing calls, and Option D transfers calls—not conference joining.References: Avaya IP Office Conference Configuration Guide.

A single BRI trunk (Basic Rate Interface) supports 2 simultaneous calls (Option A), as it provides 2 B-channels per line. Options B, C, and D reflect higher capacities (e.g., multiple BRIs or PRI).References: Avaya IP Office Trunk Configuration Guide.

The TCM8 card (Option A) supports Avaya 1400 series digital phones on the IP500 V2, providing digital station ports. Option B (Phone 8) is for analog phones, Option C is for trunks, and Option D is for voicemail—not digital phones.References: Avaya IP Office IP500 V2 Installation Manual.