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  5. Avaya Aura® Call Center Elite Support Exam Questions and Answers

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Questions # 21:

Refer to the exhibit.

Question # 21

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

Options:
A.

The call will be routes to 2048

B.

The call will queue to skill 1

C.

The call will be disconnected

D.

The call will be routed to 2049

Expert Solution
Questions # 22:

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?

Options:
A.

The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

B.

The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

C.

The agent’s idle time is always adjusted down by 20 seconds

D.

The agent’s idle time is always adjusted up by 20 seconds

Expert Solution
Questions # 23:

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

Options:
A.

Enables capital equipment expenditures

B.

Divides up resources among different locations

C.

Enables businesses to scale rapidly

D.

Lowers operational expenses

E.

Requires fewer servers

Expert Solution
Questions # 24:

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.

Which requirement do they need to configure to install the server software?

Options:
A.

Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

B.

Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS

C.

Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

D.

IIS only

Expert Solution
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