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Avaya Aura® Call Center Elite Support Exam 7492X Question # 22 Topic 3 Discussion

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Avaya Aura® Call Center Elite Support Exam 7492X Question # 22 Topic 3 Discussion

7492X Exam Topic 3 Question 22 Discussion:
Question #: 22
Topic #: 3

Best Service Routing (BSR) allows adjusting the idle time of agents when determining agent selection. You are considering the step adjustment set to 20 for a given location.

Which statement about agent adjustments for the considered location step is true?
A.

The agent’s idle time is adjusted up by 20%, unless the idle time is greater than 100 seconds at which point is adjusted up by 20 seconds

B.

The agent’s idle time is decreased by 20 seconds, unless the idle time is greater than 100 seconds at which point it is decreased by 20%

C.

The agent’s idle time is always adjusted down by 20 seconds

D.

The agent’s idle time is always adjusted up by 20 seconds

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Actual exam question for Avaya 7492X exam by Rael81828 at Aug 3, 2025, 12:00:00 AM

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