A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.
What are two reasons that could be the root cause for this failure? (Choose two.)
A customer reports that they received the message ‘Tserver Link Up’.
What should you advise them to do?
The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)
In which document can the events table be found?
Refer to the exhibit.
You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.
What would cause calls to interflow to Denver?
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?
A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system.
Which three core server applications require manual configuration during the installation process? (Choose three.)
In a multi-site Best Services Routing (BSR) configuration remote locations during an agent surplus condition?
Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)
