Avaya Aura® Call Center Elite Support Exam 7492X Question # 15 Topic 2 Discussion

Avaya Aura® Call Center Elite Support Exam 7492X Question # 15 Topic 2 Discussion

7492X Exam Topic 2 Question 15 Discussion:
Question #: 15
Topic #: 2

Refer to the exhibit.

7492X Question 15

You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

What would cause calls to interflow to Denver?


A.

The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow


B.

The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow


C.

The route-to number command in step 6 in New York is allowing calls to interflow to Denver


D.

Step 8 in Denver should be a busy command


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