Pass the Avaya ACDS - 3781 37820X Questions and answers with CertsForce

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Questions # 1:

Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.

In the area of cloud communications, which characteristic is associated with midsize businesses?

Options:

A.

They decrease solution complexity by reducing features.


B.

They will gain greater flexibility.


C.

They can shift to cloud storage for data and Information.


D.

They Improve and extend the mobile infrastructure.


Expert Solution
Questions # 2:

Refer to the Scenario: IT-FAC.

Question # 2

To keep the WIFI separate from the mobility offer, you have decided to address the mobility functionality by providing ten 3700 series Digital Enhanced Cordless Telecommunications (DECT) telephones for the staff working around the amusement center and one-X® Mobile Preferred for the six executives.

Based on the above information, what Is the impact of using DECT telephones and one-X® Mobile Preferred on the user licensing?

Options:

A.

16 additional Mobile user licenses


B.

16 additional Office user licenses


C.

Six additional Power user licenses


D.

No additional user licenses


Expert Solution
Questions # 3:

Your customer wants to edit the standard reports.

In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

Options:

A.

Recording Library


B.

Agent Dashboards


C.

Realtime


D.

Custom reports


Expert Solution
Questions # 4:

Refer to the Scenario: H&H Ticket.

Question # 4

You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.

Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)

Options:

A.

No additional Information Is needed


B.

The number of conferences per month


C.

Whether they need web collaboration


D.

Whether they will need recording


E.

The number of participant-.


Expert Solution
Questions # 5:

Refer to the Scenario: H&H Ticket.

Question # 5

The H&H Ticket company wants to replace their DEFINITY® systems with a solution for which they can easily obtain parts and maintenance. The customer contact wants to know why they should migrate to IP Office"* and not Avaya Aura®.

In addition to telling them that this solution was purpose-built to support midsize enterprises with up to 3000 users, what else would you tell them?

Options:

A.

IP Office Includes built-in apps such as voicemail, audio and web collaboration, mobility, IM and Presence.


B.

The IP Office can be virtualized in either a Nutanix or a VMware environment.


C.

IP Office integrates with a multi-channel contact center solution that can migrate to Avaya Aura® Contact Center.


D.

IP Office uses many of the same components and applications such as SBCE and System Manager.


Expert Solution
Questions # 6:

A company's IT staff often works from remote locations.

What is required for them to manage the Avaya IP Office™ Platform remotely?

Options:

A.

The Avaya Secure Access Link (SAL)


B.

VPN access and the System Status tool


C.

VPN access to the corporate network and an IP Office System Monitor


D.

VPN access to the corporate network and a web browser


Expert Solution
Questions # 7:

Refer to the exhibit.

Question # 7

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

Options:

A.

To IP Office and anchored In IP Office: A-6


B.

Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B


C.

Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5


D.

Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7


Expert Solution
Questions # 8:

What is one of the features of the Avaya Vantage™ K165 that makes it different than the Avaya Vantage K175?

Options:

A.

It has visible mechanical buttons.


B.

It has a smaller touch screen.


C.

It does not Include a camera.


D.

It is not an all glass device.


Expert Solution
Questions # 9:

Refer to the Scenario: Bittersweet Coffee Company (BCC).

Question # 9

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.

Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

Options:

A.

Avaya Session Border Controller for Enterprise


B.

1600 series telephone sets


C.

Avaya one-X® Mobile


D.

Voicemail Pro


Expert Solution
Questions # 10:

Which license is only available In a CapEx model?

Options:

A.

ASBCE


B.

AWFOS


C.

Analog user


D.

Digital user


Expert Solution
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