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Questions # 1:

An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?

Options:
A.

Hold the Shift key at start up to Safe Boot.

B.

Start the iMac to OS X Recovery and reinstall OS X.

C.

Hold Command-S to enter single-usermode, then mo

D.

Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.

Questions # 2:

Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?

Options:
A.

Disk Utility

B.

Verbose mode

C.

Activity Monitor

D.

Console

Questions # 3:

At which stage in the startup process does the Mac know which startup disk to choose?

Options:
A.

Firmware

B.

Software

C.

Hardware

D.

Boot Loader

Questions # 4:

Where can a user disable the automatic login of a user account?

Options:
A.

System Preferences> Users & Groups > Login Options

B.

System Preferences > Security & Privacy > General

C.

System Preferences > Security & Privacy > Privacy

D.

System Preferences > Users & Groups > Login Items

Questions # 5:

Stacey states that the light on her recently purchased Apple Wireless Keyboard continuously blinks. Which of the following best describes the issue?

Options:
A.

The keyboard has low battery and the batteries need to be replaced.

B.

The blinking indicates the keyboard is paired to another device.

C.

The keyboard is out of range and needs to be moved closer to the device it is paired with.

D.

The keyboard is turned on and ready to be paired with her computer.

Questions # 6:

Which of the following statements about Guest accounts are true? SELECT THREE.

Options:
A.

Logging out of the Guest User temporarily saves files to the /Users/Guest.

B.

Logging out of the Guest User deletes the Guest User homefolder.

C.

Parental Controls cannot be used on a Guest account.

D.

When FileVault is enabled, the Guest account is limited to the system's default apps.

E.

The Guest account allows others to use the computer temporarily without needing a password.

F.

All features of iCIoud are disabled in the Guest account.

G.

Guest Users cannot make changes to other user accounts, computer settings, or log in remotely.

Questions # 7:

A user moves a file into a folder named "my stuff" and sees this message:

"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."

Which of the following states has the user's folder permissions for "my stuff" been set to?

Options:
A.

Read only

B.

Write only

C.

Read & Write

D.

Execute only

Questions # 8:

How do you change permissions of a specific folder?

Options:
A.

Control-click the folder and then click Change Permissions.

B.

In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing & Permissions pane.

C.

In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.

D.

Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.

Questions # 9:

Joseph enabled FileVault 2. He then forgot the administrator password. How can you help Joseph?

Options:
A.

Ask Joseph to startup from OS X Recovery andchoose.

B.

Have Joseph startup from OS X Recovery and open the Firmware Password utility.

C.

Explain to Joseph that he can unlock the disk using the recovery key created when FileVault 2 was enabled.

D.

Help Joseph erase the hard disk and reinstall OS X and forgotten.

Questions # 10:

What information is stored in iCloud Keychain? SELECT THREE.

Options:
A.

Touch ID and passcode used to unlock your iOS device.

B.

Safari website user names and passwords.

C.

Most Wi-Fi network names and passwords.

D.

Apple ID purchase history and account balance.

E.

Credit card numbers and expiration dates.

F.

Find my iPhone locations for all enabled devices.

G.

Siri request history.

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