Slack Slack-Certified-Admin Exam Questions Free Practice Test

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Questions # 1:

Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.

To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?

Options:

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.

Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.

Expert Solution

Questions # 2:

Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.

Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?

Options:

There is a limit of ten org-wide channels, and this project would not necessitate creating one.

Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.

Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.

Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.

Expert Solution

Questions # 3:

Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.

Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.

Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.

When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?

Options:

Create workspaces for each department and sub-department in the company.

Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.

Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.

Create one workspace, where each product line sold has its own channel.

Expert Solution

Questions # 4:

Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin’s account at the end of that day.

What will happen?

Options:

The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.

The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.

Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.

Cortez will not be able to deactivate Camdin’s account; only the Primary Owner can deactivate a Workspace Owner.

Expert Solution

Questions # 5:

The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.

As an Admin, what should you do to set them up for success? (Choose all that apply.)

Options:

Allow everyone on the Customer Support team to approve and install the apps they need.

Approve and install apps to integrate their support tools with Slack.

Streamline an incident management workflow.

Organize and name channels in a way that makes information, procedures, and policies easier for people to find.

Expert Solution

Questions # 6:

Medium Inc is on a Standard Slack plan and has recently hired Preethi as a contractor to take care of their food & beverage service. Preethi is on a six-month contract, supporting many teams within the food & beverage department. Each team has set up a public channel to triage requests, and Preethi is responsible for

responding to these requests.

What type of workspace access would be most suitable for Preethi?

Options:

Member with no deactivation time

Single-channel Guest with deactivation time in six months

Member with deactivation time in six months

Multi-channel Guest with deactivation time in six months

Expert Solution

Questions # 7:

At which point in the process should you claim your relevant domains for your Enterprise Grid organization?

Options:

Any time. Workspaces created prior to domain claiming will be shut down automatically.

Never. Slack will automatically claim the domains for you when you purchase Enterprise Grid.

As soon as possible. This feature is not retroactive, so workspaces created prior to claiming the domain will continue to exist as standalone workspaces.

Before purchasing Enterprise Grid. It is important to claim domains while still on the free plan.

Expert Solution

Questions # 8:

Nicole manages the global onboarding for new hires at her company.

Each time a user joins the company, Nicole ensures they have the correct training materials to get started on their team. She has noticed that new hires are posting in announcement channels on their first day. Hiring is quickly increasing. Nicole has her largest new-hire group starting next week, and an even larger one the week after.

What should she do to ensure she doesn't have to manage incorrectly-posted messages and to ensure she can manage the large number of new hires?

Options:

Create a "How to use Slack guide" and post it in all of the team-specific channels so that the new hires see it.

Create a custom Slackbot response that welcomes teammates to channels when the words "new hire" are used in Slack.

Email a "How to use Slack guide" to new hires before they start.

Use Workflow Builder to welcome teammates to channels with automatic onboarding messages, including a link to "How to use Slack" guides.

Expert Solution

Questions # 9:

In Large Inc’s Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.

Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

Options:

Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team’s fears about privacy.

Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.

Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.

Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with QUESTION NO:s and requests for help.

Expert Solution

Questions # 10:

Which of the following statements describes the effect of configuring mandatory Two Factor authentication (2FA) in Slack?

Options:

Members must have a sophisticated and complex password that is updated regularly.

Members must use a biometric reader to authenticate with Slack.

Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.

Members must submit a verification code along with their password each time they sign in.

Expert Solution

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