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Questions # 1:

Which of the following are benefits a service map can bring during an Incident resolution? (Choose three.)

Options:
A.

Quickly identifies any recent incidents that occurred on components of the impacted service.

B.

Narrows down possible affected components when a service is impacted.

C.

Helps reduce the number of unplanned changes in a customer environment.

D.

Helps pinpoint code errors after a faulty application is identified.

E.

Quickly identifies any recent changes performed on components of the impacted service.

Expert Solution
Questions # 2:

When building a Discovery Pattern, which one of the following operations results in a termination of the Identification or Connection Section if a condition is not met?

Options:
A.

Set Parameter Value

B.

Merge Table

C.

Filter Table

D.

Match

Expert Solution
Questions # 3:

Which one of the following represents what the MID stands for in MID Server?

Options:
A.

Monitoring, Integration, and Discovery

B.

Management, Integration, and Discovery

C.

Management, Instrumentation, and Discovery

D.

Monitoring, Instrumentation, and Discovery

E.

MID is not an acronym.

Expert Solution
Questions # 4:

Which one of the following describes when the MID Server config.xml file is read and used?

Options:
A.

Config.xml file updated and saved

B.

Config.xml file created and saved

C.

MID Server application stop

D.

MID Server application start

Expert Solution
Questions # 5:

Which of the following are created automatically when using the map option Create pattern from generic application?

Options:
A.

Discovery Pattern, CI Type/Class, Process Classifier

B.

CI Type/Class, Process Classifier, Identification Rule

C.

Process Classifier, Connection Section, Discovery Pattern

D.

Identification Rule, CI Class/Class, Identification Section

Expert Solution
Questions # 6:

After discovering load balancers in a customer environment, service candidates may appear on the Service Mapping Home page under which one of the following tiles?

Options:
A.

Map

B.

Fix

C.

Approve

D.

Completed

E.

Review

Expert Solution
Questions # 7:

Which of the following reasons would a prospect consider purchasing ServiceNow Event Management? (Choose three.)

Options:
A.

Determine impacted services from a given event/alert.

B.

Provide software deployment capabilities to patch problem infrastructure.

C.

Automatically generate incidents for certain classes of alerts.

D.

Provide state of the art monitoring capabilities across a wide array of different types of infrastructure.

E.

Consolidate events from disparate monitoring tools into a consolidated central system.

Expert Solution
Questions # 8:

Which one of the following is true for variables defined in an Identification Section?

Options:
A.

Identification Section variables can also be used in all other Identification Sections in any pattern.

B.

Identification Section variables can also be used in Parent CI Types.

C.

Identification Section variables can also be used in all other Identification Sections in the same pattern.

D.

Identification Section variables can also be used in Connection Sections for any pattern.

E.

Identification Section variables can also be used in Connection Sections for the same pattern.

Expert Solution
Questions # 9:

Which one of the following best represents the breadth of types of Configuration Items (CIs) discovered by

running Service Mapping?

Options:
A.

Hardware, Installed Software, Network Gear

B.

Physical Components, Logical Components, Certificates

C.

Applications, Licenses, IP Addresses

D.

Cloud Services, Applications, CI Relationships

E.

Hardware, Licenses, CI Relationships

Expert Solution
Questions # 10:

In Pattern Designer, which one of the following best describes the Create Connection step?

Options:
A.

Provides information about integrations to the host

B.

Provides information about relationships between cluster members

C.

Provides information about outbound connections to other CIs

D.

Provides information about relationships between the host and installed software

Expert Solution
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