Pass the ServiceNow CIS-Hardware Asset Management CIS-HAM Questions and answers with CertsForce

Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1

When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2

If the received consumables match another record in the stockroom based on the following fields: Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3

This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3

This feature helps to reduce duplicate records and simplify inventory management of consumables3

The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.

The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.

The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.

The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12. References:

1: Normalization Data Services - Product Documentation: San Diego - ServiceNow

2: Normalization Data Services - ServiceNow

The Expected Assets list is populated when the asset manager starts the audit by clicking the Scan button on the asset audit form1.

This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.

The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets1.

The asset manager can also manually add or remove assets from the expected assets list if needed1. References:

1: Hardware Asset Inventory Audit

The first tier of the capability blueprint emphasizes building Trustworthy Data. Without accurate and reliable data, further optimization in asset or service management is impossible. It sets the foundation for all other tiers.