Pass the ServiceNow CIS-Field Service Management CIS-FSM Questions and answers with CertsForce

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Questions # 21:

When you book an appointment, the timezone of appointment slots will be displayed based on? (Choose two.)

Options:

A.

The location where the appointment for the task is scheduled


B.

Timezone that is specified m the user contact record


C.

The Timezone of the available agent


D.

The location of the available agent


Expert Solution
Questions # 22:

When using territory management, what can field service admins assign to an individual or group?

Options:

A.

Skills


B.

Parts


C.

Routes


D.

Locations


Expert Solution
Questions # 23:

Which operational role is responsible for scheduling appointments and assigning tasks to agents?

Options:

A.

wm_admin


B.

wm_manager


C.

wm_qualifier


D.

wm_dispatcher


Expert Solution
Questions # 24:

How are dispatch groups that can be selected from work order tasks filtered?

Options:

A.

By Manager


B.

By Location coverage


C.

By Group type


D.

By Group members


Expert Solution
Questions # 25:

Which mobile application does field service use?

Options:

A.

Now Mobile


B.

Mobile Agent


C.

Mobile Studio


D.

Mobile Onboarding


Expert Solution
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