Pass the ServiceNow CIS-Field Service Management CIS-FSM Questions and answers with CertsForce

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Viewing questions 11-20 out of questions
Questions # 11:

How are dispatch groups filtered in the lookup?

Options:

A.

By Manager


B.

By Group type


C.

By Group members


D.

By Location coverage


Expert Solution
Questions # 12:

Transfer order line tasks are used to move which type of record through the asset shipment and drop-off transfer process?

Options:

A.

Transfer order line


B.

Consumable model


C.

Work order task


D.

Part requirement


Expert Solution
Questions # 13:

What feature reorders an agent’s tasks for the day as efficiently as possible, using either geolocation or straight-line estimation?

Options:

A.

Dynamic Scheduling


B.

Route Optimization


C.

Dispatch Workflow


D.

Appointment Booking


Expert Solution
Questions # 14:

As it pertains to dynamic scheduling configuration, what are the main components of task filters? (Choose three.)

Options:

A.

Weighting


B.

Matching criteria


C.

Un-Assignment constraints


D.

Ordering rules


E.

Ranking method


Expert Solution
Questions # 15:

What does it mean when you set a work order task as an upstream task?

Options:

A.

The downstream task must he approved before completing an upstream task


B.

The task must he completed before any downstream tasks can be started


C.

The task is dependent on another work order request


D.

The task cannot he started until any upstream tasks have been completed


Expert Solution
Questions # 16:

When a dynamic scheduling task filter's auto assignment frequency is set to immediate, what happens?

Options:

A.

Tasks are auto-assigned as soon as they are ready to be assigned


B.

Tasks which are ready to be assigned are selected at the defined interval and assigned


C.

Tasks are auto-assigned as soon as they reach the qualified state


D.

Tasks are added to a batch and auto assigned at the defined interval


Expert Solution
Questions # 17:

Reactive, Planned, and Predictive are examples of what?

Options:

A.

Work order templates


B.

Field service products


C.

Field service models


D.

ServiceNow maturity levels


Expert Solution
Questions # 18:

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

Options:

A.

A system properly


B.

Unassignment constraints


C.

Agent task rejection preferences


D.

Multiple assignment rules


Expert Solution
Questions # 19:

What criteria are utilized in auto-assignment of work order tasks? (Choose three.)

Options:

A.

SLA status


B.

Age of task


C.

Skills


D.

Task windows


E.

Geolocation


Expert Solution
Questions # 20:

Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

Options:

A.

Field Service Configuration Business Process


B.

Dynamic Scheduling Configuration


C.

Field Service Properties


D.

Field Service Configuration Add-Ons


Expert Solution
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