Pass the Salesforce Salesforce Administrator Salesforce-Certified-Administrator Questions and answers with CertsForce

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Questions # 1:

An administrator at Cloud Kicks is building a flow that needs to search for records that meet

certain conditions and store values from those records in variable for use laterin the flow.

What flow element should the administrator add?

Options:

A.

Assignment


B.

Get Records


C.

Create Records


D.

Update Records


Expert Solution
Questions # 2:

Support agent at Cloud Kicks are spending too much time finding resources to solve cases.

The agents need a more efficient way to finddocumentation and similar cases from the Case page

layout.

How should an administrator meet this requirement?

Options:

A.

Create a custom object to capture popular case resolutions.


B.

Use an interview flow to capture Case details.


C.

Direct users to Global Searchto look for similar cases.


D.

Configure Knowledge with articles and data categories.


Expert Solution
Questions # 3:

The sales manager at cloud Kicks approves time off for their employees. They asked the

administrator to ensure these requests are seen and responded to by a backup manager while the sales

manager is out on vacation.

What should administrator use to fulfill the requirement?

Options:

A.

Delegated approver


B.

Two step Approval process


C.

Approval history related list


D.

Delegated Administrator


Expert Solution
Questions # 4:

The sales team at Ursa Major Solar has asked the administrator to automate an outbound

message.

What should the administrator utilize to satisfy the request?

Options:

A.

Process builder


B.

Task assignment


C.

Workflow rule


D.

Flow builder


Expert Solution
Questions # 5:

A user at Northern Trail Outfitters Is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization.

Which two ways should the administrator help the user log into Salesforce?

Options:

A.

Log in as the user to unlock the user and reset the password.


B.

Reset the password policies to allow the user to login.


C.

Reset password on the user's record detail page.


D.

Use the unlock button on the user's record detail page.


Expert Solution
Questions # 6:

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

Options:

A.

Approval process


B.

Workflow rule


C.

Flow builder


D.

Validation rule


Expert Solution
Questions # 7:

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

Options:

A.

Geolocation


B.

Geofence


C.

Custom address


D.

External lookup


Expert Solution
Questions # 8:

Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages.

Which two steps should the administrator configure to meet this requirement?

Choose 2 answers

Options:

A.

Add a custom master-detail field for shoe designs on the Product object,


B.

Create a custom object for shoe designs.


C.

Use the standard object for designs.


D.

Configure a custom lookup field for shoe designs on the Product object.


Expert Solution
Questions # 9:

Ursa Major Solar has a path on Case. The Company wants to require its users to follow the status

values as they are on the path. Agents should be prohibited from preventing the case back to a previous

status.

Which Feature Should an administrator use to fulfill this request?

Options:

A.

Validation rules.


B.

Global Value Picklists


C.

Predefined field Values.


D.

Dependent Picklists.


Expert Solution
Questions # 10:

A user at Cloud Kicks is having issues logging in to Salesforce. The user asks the administrator

to reset their password.

Which two options should the administrator consider when resetting the user’s password?

Choose 2 answers

Options:

A.

Resetting the password will change the user’s password policy.


B.

Single sign-on users can reset their own passwords using the forgot password link.


C.

Resetting a locked-out user’s password automatically unlocks the user’s account.


D.

After resetting a password, the user may be required to activate their device to successfully log

in to Salesforce.


Expert Solution
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