Pass the Salesforce AI Associate Salesforce-AI-Specialist Questions and answers with CertsForce

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Questions # 41:

Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses.

Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?

Options:

A.

Service AI Grounding


B.

Work Summaries


C.

Service Replies


Expert Solution
Questions # 42:

An AI Specialist wants to troubleshoot their Agent's performance.

Where should the AI Specialist go to access all user interactions with the Agent, including Agent erro|rs, incorrectly triggered actions, and incomplete plans?

Options:

A.

Event Logs


B.

Plan Canvas


C.

Agent Settings


Expert Solution
Questions # 43:

Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing

knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.

Which step should UC take to meet this requirement?

Options:

A.

Turn on Service AI Grounding, Grounding with Case, and Service Replies.


B.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.


C.

Turn on Service AI Grounding and Grounding with Knowledge.


Expert Solution
Questions # 44:

Which part of the Einstein Trust Layer architecture leverages an organization's own data within a large language model (LLM) prompt to confidently return relevant and accurate responses?

Options:

A.

Prompt Defense


B.

Data Masking


C.

Dynamic Grounding


Expert Solution
Questions # 45:

How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?

Options:

A.

Retrieves Salesforce data based on the 'Run As" users permissions.


B.

Retrieves Salesforce data based on the user’s permissions executing the prompt.


C.

Retrieves Salesforces data based on the Prompt template's object permissions.


Expert Solution
Questions # 46:

Universal Containers has a strict change management process that requires all possible configuration to be completed in a sandbox which will be deployed to production. The AI Specialist is tasked with setting up Work Summaries for Enhanced Messaging. Einstein Generative AI is already enabled in production, and the Einstein Work Summaries permission set is already available in production.

Which other configuration steps should the AI Specialist take in the sandbox that can be deployed to the production org?

Options:

A.

create custom fields to store Issue, Resolution, and Summary; create a Quick Action that updates these fields: add the Wrap Up component to the Messaging Session record paae layout: and create Permission Set Assignments for the intended Agents.


B.

From the Epstein setup menu, select Turn on Einstein: create custom fields to store Issue, Resolution, and Summary: create a Quick Action that updates these fields: and add the wrap up componert to the Messaging session record page layout.


C.

Create custom fields to store issue, Resolution, and Summary; create a Quick Action that updates these fields: and ado the Wrap up component to the Messaging session record page lavcut.


Expert Solution
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