Pass the Salesforce Salesforce Administrator Sales-Admn-202 Questions and answers with CertsForce

 Scenario Overview:

List Unit Price: Product A's standard price is $150.

Contracted Price: CK has a contracted price of $100 for Product A.

Discretionary Discount: CK negotiated a 10% discretionary discount for this deal.

 Price Calculation:

List Unit Price remains the standard price of $150.

Regular Unit Price applies the contracted price of $100.

Customer Unit Price: After applying the 10% discretionary discount on the contracted price,Customer Unit Price=100−(100×0.1)=90\text{Customer Unit Price} = 100 - (100 \times 0.1) = 90Customer Unit Price=100−(100×0.1)=90.

Net Unit Price matches the Customer Unit Price for the 10 units being purchased, which is $90.

 Salesforce CPQ Reference:

Salesforce CPQ Contracted Price logic ensures negotiated prices override the List Price, and additional discretionary discounts apply as expected ​.

 Requirement:

Streamline the Quote Line Editor by enabling automatic calculations after each change.

 Solution:

Enabling the Calculate Immediately setting in Managed Package Settings ensures calculations are triggered automatically whenever changes are made in the Quote Line Editor.

 Why Other Options Are Incorrect:

A: The Legacy Calculator setting is outdated and not related to automatic calculations.

B: Quick Calculate is a manual process that does not meet the requirement for automatic recalculation.

 Salesforce CPQ Reference:

The Calculate Immediately Setting is described in the CPQ Managed Package Settings documentation ​.

Scenario Breakdown:

List Price = $100

Quantity = 5

Discount Schedule Type = Slab

Discount Unit = Percent

Slab Discount Mechanism:

In a Slab Discount Schedule, the discount applies to the units within each tier individually, not cumulatively.

If the quantity is within the first slab, no discount applies unless specified for that slab.

Calculation:

Assuming the Discount Schedule for the first slab (1–5) has a 6% discount:

Regular Unit Price = List Price × (1 - Discount Percent)

Regular Unit Price = $100 × (1 - 0.06) = $94 per unit.

For 5 units: Total Price = $94 × 5 = $470.

Validation:This approach aligns with Salesforce CPQ Discount Schedule functionality for Slab Type Discount​​.

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 Issue Context:

A Contract could not be created from an Order for a new customer.

 Troubleshooting Steps:

A. Confirm Order Product Activation:

Contracts can only be generated for activated Order Products.

C. Check Apex Jobs:

Errors in the contracting process are logged in Apex Jobs. Review these logs for potential issues.

E. Ensure Subscription-Based Order Product:

Contracts require at least one subscription-based Product on the Order.

 Validation:

Verify that all conditions are met and retest the Contract creation process.

Comprehensive Detailed Step-by-Step Explanation with all Salesforce CPQ References

To split orders based on product family when creating orders from quotes in Salesforce CPQ, the following steps must be followed:

Enable the Allow Multiple Orders Setting

Navigate to Setup > Installed Packages and locate Salesforce CPQ.

Click Configure, then go to the Orders tab in the CPQ package settings.

Check the Allow Multiple Orders option. This allows multiple orders to be created from a single quote.

This setting ensures that products can be grouped and split into separate orders based on specific criteria like Product Family​​.

Set the Order By Field to Product Family

From the object management settings for Quotes, edit the Order By field.

Add "Product Family" as a picklist value if it is not already available.

On the Quote, select Product Family in the Order By field.

Save your changes. When creating an order, Salesforce CPQ will group quote lines into separate orders based on the Product Family​​.

Process for Creating Orders

On the quote, select the Ordered checkbox.

Salesforce CPQ will automatically split the quote into multiple orders, grouping quote lines by the Product Family value​.

Notes and Considerations

If some quote lines do not have a value for the field used in the Order By, they will be grouped into one order.

This functionality is available in Salesforce CPQ editions starting from Summer ’16​​.

By following these steps, administrators can ensure that similar products are automatically separated into different orders based on their product family.

 Evaluation Order Logic:

Calculator Evaluation Events determine when a rule is executed:

On Initialization: Executes before other events.

Before Calculate: Executes before the calculation phase.

On Calculate: Executes during the calculation phase.

Evaluation Order: Within the same event phase, rules execute based on their Evaluation Order (lower numbers execute first).

 Why Rule B Executes First:

Rule B uses the On Initialization event, which precedes all other events, regardless of the Evaluation Order.

 Why Other Options Are Incorrect:

A, B, and C: Rules with Before Calculate or On Calculate events execute after On Initialization.

 Salesforce CPQ Reference:

Pricing rule evaluation is covered in the CPQ Pricing Logic Guidelines ​.

 Requirement Overview:

Warranty pricing should be based on the discounted prices of hardware products.

 Solution Details:

The Percent of Total Base field determines the pricing basis for Percent of Total Products.

To ensure the price reflects discounted values, set the Percent of Total Base to Net Price.

 Steps to Configure:

Navigate to the Warranty Product record.

Update the Percent of Total Base field to Net Price.

Save and test the configuration by adding hardware products and the Warranty to a Quote.

 Validation:

The Warranty price should now calculate as 10% of the discounted prices of hardware products​​.

 Requirement Overview:

Enable Renewal Uplift for the Account to adjust pricing for renewals.

 Steps to Configure:

Renewal Pricing Method:

Navigate to the Account record.

Set the Renewal Pricing Method field to Uplift.

Renewal Uplift (%):

On the related Contract record, populate the Renewal Uplift (%) field with the desired percentage increase.

 Validation:

Test the renewal process by generating a Renewal Quote and ensuring the Uplift applies to subscription pricing.

 Root Cause:

The Primary Quote field must be included in the Calculating Fields field set to trigger synchronization between the Quote and Opportunity.

 Steps to Resolve:

Navigate to Setup > Object Manager > Quote.

Locate the Calculating Fields field set.

Add the Primary field to the field set.

 Testing:

Change the Primary Quote for an Opportunity and verify that the Quote Lines and Opportunity values sync properly.

 Salesforce CPQ Reference:

The Calculating Fields field set ensures proper updates between related objects during key actions like recalculations​​.

In Salesforce CPQ, when search filters are configured with predefined values and visible to sales reps, their interaction with the filter is determined by the filter’s configuration and available operators. The behavior described here is tied to Search Filters in the Product Selection screen, which allow users to refine the list of displayed products based on specific criteria.

Search Filter Configuration:

Predefined Filter Value: Here, the filter is set with a value ("Green").

Operator: The operator “starts with” limits the search to product codes beginning with the text "Green."

Sales Rep Interaction with the Filter:

The visibility of the search filter enables sales reps to view and interact with the criteria during product selection.

Specifically, sales reps have the ability to delete the predefined text to ignore the filter and retrieve a broader or unrestricted product list.

Documentation Alignment:According to Salesforce CPQ guidelines (as referenced in the Salesforce CPQ package settings and user behaviors), if filters are not marked as "required," users can remove or modify the filter values dynamically. This is designed to offer flexibility during quoting while maintaining filter defaults for ease of use.

The interaction described above aligns with Salesforce CPQ's behavior regarding visible search filters, emphasizing that sales reps can clear the filter text unless restricted by additional customization.

Use Case Reference:

When a sales rep begins a quote and searches for products, the filter defaults to "Green."

If the rep does not want to limit the product search to codes starting with "Green," they can simply remove the text and refresh the results.

Relevant Salesforce CPQ References:

Search Filters in the Quote Line Editor section of CPQ documentation .

Guidelines for Search Filter Configuration and behaviors when visible filters are not required .