Pass the Salesforce Salesforce Order Management Order-Management-Administrator Questions and answers with CertsForce

The best way for the administrator to meet this requirement is to modify the compact layout on the Credit Memo object. A Credit Memo is a record that represents a refund or credit issued to a customer for an order or part of an order. A Credit Memo has various fields and related lists that display information such as the credit amount, status, reason, etc. A compact layout is a type of layout that determines which fields appear in the highlights panel at the top of a record page in Lightning Experience or Salesforce mobile app. The administrator can use the Object Manager to modify the compact layout on the Credit Memo object and add the Total Amount field to the compact layout. This way, the sales team can see the Total Amount field in the highlights panel at the top of the Credit Memo record page. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_credit_memo.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.compact_layouts_overview.htm &type=5

The Ensure Funds Async action requires the invoice ID as an input parameter. The action checks if there are enough funds available for the invoice and updates the invoice status accordingly. The invoice ID should be assigned somewhere in the flow before calling the action, otherwise the action will fail. References: Salesforce Payments and Order Management

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management.The Order Summary Details page provides a global view of the entire orderlifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. References: Order Management Console, Order Management Lifecycle

Use Data Loader. Data Loader is a client application that allows administrators to bulkimport or export data from Salesforce using CSV files. The administrator can use Data Loader to import data into Order Management objects, such as Order Summary, Order Item Summary, Fulfillment Order, etc., or export data from these objects for backup or analysis purposes.

Verified References: https://appexchange.salesforce.com/ https://help.salesforce.com/s/articleView?id=sf.data_loader.htm &type=5

The object that the Ensure Funds Apex Flow action looks for when resolving Invoice balances associated with an Order Summary is Order Payment Summaries. Thisobject represents the payments made for an order, and it has a lookup relationship to both Invoice and Order Summary objects. The Ensure Funds Apex Flow action uses this object to calculate the balance due for each Invoice and update its status accordingly. Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm &type=5https://hel p.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_ensure_funds_async.htm&type=5

The designelement in Flow that allows the admin to reset some variables at the beginning of each loop iteration is Assignment. An Assignment element lets the admin assign new values to one or more variables or sObject fields in a flow. The admin can use an Assignment element before a Loop element to initialize the variables that are used in the loop, and then use another Assignment element inside the loop to reset the variables for each iteration. Verified References: https://help.salesforce.com/s/articleView?id=sf.f low_ref_elements_assignment.htm&type=5https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_loop.htm &type=5

The object record that the administrator should create in the fault path to notify users of an error is Process Exception. A Process Exception is a record thatrepresents an error or exception that occurred during the order lifecycle, such as payment authorization failure, inventory allocation failure, fulfillment location assignment failure, etc. A Process Exception has a lookup relationship to the Order object,and it contains information such as the exception type, status, message, etc. Verified References:https://help.salesforce.com/s/articleView?id= sf.order_management_process_exception.htm&type=5

Two likely causes that could make the second submission of the same JSON payload fail are:

The payment data must be updated. The payment data in the JSONpayload contains information such as the payment method, amount, and authorization code. If the same payment data is used for the second order, it may cause a duplicate payment error or an invalid authorization error.

The Order Reference Number must be updated. The Order Reference Number is a unique identifier for each order that is generated by the external system and sent in the JSON payload. If the same Order Reference Number is used for the second order, it may cause a duplicate order error or an invalid order error.

Verified References: https://help.salesforce.com/s/articleView?id=sf.order_management_order_api.htm &type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_api.htm &type=5

The type of relationship that exists between FulfillmentOrder and Location is Many-to-One Lookup (Location) FulfilledFrom Location Id. A Lookupfield is a type of custom field that creates a relationship between two objects, but does not support rollup summary fields. A Many-to-One relationship means that many child records can be related to one parent record, but not vice versa. In this case, a FulfillmentOrder has a Lookup field named FulfilledFrom Location Id that references a Location record. A Location is a record that represents a physical location from which order product items are fulfilled, such as warehouses and retail stores. A Locationcan have many FulfillmentOrders associated with it, but a FulfillmentOrder can only have one Location. Verified References: https://help.salesforce.com/s/articleView?id=sf.custom_field_types.htm &type=5https://help.salesforce.com/s/articleView?id=sf.order_management_location.htm &type=5

The best way for the administrator to accomplish this task is to add the “Order Routing Rank By Closest Distance” action to the fulfillment flow. This action is a flow core action that ranks the fulfillment locations by their distance from the delivery location, and returns a list of ranked locations. The administrator can use this action to find the optimal fulfillment location for each order based on proximity. Verified References:https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_om_actions_order_routing_rank_by_closest_distance.htm &type=5