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To structure the automated process to meet the given criteria, the following approach is recommended:

MuleSoft Composer Flow Triggers on Record Creation:

Use MuleSoft Composer to create a flow that is triggered when a new record is created in Salesforce. This is done by setting up a trigger event in MuleSoft Composer that listens for new record creation events in Salesforce.

Call the RPA Process:

Once the flow is triggered, it should call the pre-existing RPA process. MuleSoft Composer can invoke MuleSoft RPA bots, and you can pass the necessary data from the Salesforce record to the RPA process.

The RPA process will include the User Task for data integrity purposes.

Use the RPA Process Output to Create a Record in NetSuite:

After the RPA process completes, the MuleSoft Composer flow can capture the output from the RPA process.

The same MuleSoft Composer flow will then use this output to create a record in NetSuite, ensuring a seamless data transfer and process automation.

Develop System API for Loyalty System:The first step is to develop a new System API that integrates with the Loyalty system. This API will handle communication with the external system via the provided HTTP endpoint.

When evaluating a candidate process for RPA automation using MuleSoft RPA, consider the following key qualifiers:

Is the Process Rule-Based?:

RPA is well-suited for processes that follow clear, predefined rules. If the process involves repetitive tasks with defined rules and decision points, it is a good candidate for RPA automation.

Rule-based processes can be accurately automated by RPA bots without the need for complex decision-making.

Is the Process Data-Driven?:

Data-driven processes involve manipulating, transferring, and extracting data, making them ideal for RPA automation.

If the manual process involves working with structured data (e.g., extracting customer and flight information), it is a good fit for RPA, as bots can efficiently handle data operations.

Other considerations like risk and speed sensitivity are also important but focusing on rule-based and data-driven aspects ensures that the process is structured and systematic, making it easier to automate reliably.

To connect a Salesforce flow to external APIs, follow these steps:

Create Named Credentials in Salesforce:

Named Credentials in Salesforce simplify the authentication process by storing the URL and authentication details needed to call the external service. Set up Named Credentials for both NTO and AnyAirlines APIs.

Navigate to Salesforce Setup > Named Credentials > New Named Credential.

Enter the details for NTO API, including the endpoint URL and authentication settings.

Repeat the process for the AnyAirlines API.

Create External Services in Salesforce:

External Services allow you to register the external APIs with Salesforce so that they can be invoked from a flow.

Navigate to Salesforce Setup > External Services > New External Service.

Use the OpenAPI/Swagger or RAML specification files provided by NTO and AnyAirlines to register their APIs.

This step involves importing the API specifications and configuring the services, which will be used in the flow.

Use an Action Element in Salesforce Flow:

Within Salesforce Flow, use the Action element to call the external services that were registered.

This involves adding an Action to your flow and selecting the appropriate External Service action that corresponds to the API method you want to invoke.

Create Connections:To test flows with data in multiple non-production environments, creating connections to each environment within the MuleSoft Composer UI is necessary. This allows the Composer to access and manipulate data across different environments, ensuring comprehensive testing.

MuleSoft Composer provides a way to handle errors and notify users when something goes wrong in a flow. Aside from viewing errors on the Flow Details page, MuleSoft Composer can also send notifications to alert users about the errors.

Flow Error Handling: When an error occurs in a MuleSoft Composer flow, the error is logged and visible on the Flow Details page.

Email Notifications: MuleSoft Composer can be configured to send notifications to a specified email address. This allows users to be promptly informed of any issues without having to constantly monitor the Flow Details page.

Configuration: This can be set up in the MuleSoft Composer settings, where an email address can be configured to receive these notifications.

MuleSoft Composer Error Notifications

Interactive Steps in Flow Orchestration are designed to involve users at specific points within an automated process. Here's how they help NTO:

User Interaction:

Interactive Steps enable users to engage with the process during key stages. These steps are inserted between automated tasks to require human input or decision-making.

This ensures that critical user actions, such as approvals or data entry, are seamlessly integrated into the flow.

Process Continuity:

Once the user completes the required interaction, the process can automatically proceed to the next step. This creates a cohesive workflow that combines automated and manual tasks efficiently.

Use Case Examples:

Approving a document, entering additional information, or making decisions based on presented data are typical scenarios where Interactive Steps are beneficial.

Using RPA Recorder to capture actions performed during a business process automation helps expedite RPA process development in the following way:

Autogenerating BPMN:

The RPA Recorder captures the business process as it is performed and autogenerates a Business Process Model and Notation (BPMN) diagram. This diagram includes a visual representation of the process, making it easier to understand and modify.

Detailed Documentation:

Along with the BPMN, the recorder generates detailed documentation that includes images of the steps performed, as well as a complete recording of keyboard actions and wait times. This provides a comprehensive view of the process, which can be reviewed and refined.

Expediting Development:

By automating the creation of BPMN and detailed documentation, the RPA Recorder significantly reduces the time required to document and design the RPA process manually. This allows developers to focus on refining and optimizing the process rather than starting from scratch.