Pass the Salesforce Salesforce Strategy Designer Certified-Strategy-Designer Questions and answers with CertsForce

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Questions # 31:

A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.

What should the strategy designer do to gain alignment?

Options:

A.

Refine the ideas to a higher fidelity so the stakeholdersget a better sense of the vision,


B.

Share research insights to build a deeper understanding and urgency around the problems to solve.


C.

Add the stakeholders’ ideas and agree to pursue both; it is more important to keep the peace on the team.


Expert Solution
Questions # 32:

Cloud Kicks is excited about a new customer self-service initiative, Within the stakeholder team, a support manager has shared features they want to recreate from their previous; a product manager wants to implement new features that were not available in their previous system. There is a concern that conflicting demands may lead to organizational paralysis on the project.

What should the strategy designer recommend to stakeholders to remediate risks?

Options:

A.

Mop features between the two systems and let stakeholders prioritize,


B.

Revisit customer research to inform internal prioritization.


C.

Advise executive leadership to make the decision about priorities.


Expert Solution
Questions # 33:

Cloud Kicks customers have publicly challenged the company to use its market-leading position as

an ethical force for good in social change What is one way the company can embed ethical use

principles into its day to day work?

Options:

A.

Quantitative Research


B.

Consequence Scanning


C.

Journey Mapping


Expert Solution
Questions # 34:

Cloud Kicks would like to use a business model canvas to evaluate thedesirability, viability, and feasibility of a new service and identify a business model that will justify pursuing the idea.

Which part of the business model canvas represents desirability?

Options:

A.

Key activities


B.

Value proposition


C.

Customer segments


Expert Solution
Questions # 35:

Cloud Kicks' sales representatives are complaining that some Lightning webs components

developed as part of the partner onboarding process are slow to load and often unresponsive.

What would be the best recommendation to the team to identify the challenges and remediate the

issue?

Options:

A.

Run the Salesforce Optimizer.


B.

Utilize the Lightning Usage App.


C.

Create a case with Salesforce support.


Expert Solution
Questions # 36:

Customer service surveys and user feedback reveal Cloud Kicks' users desire new features onthe

sales platform How should the strategy designer collaborate with the UX designer to ensure those

features are both viable and feasible?

Options:

A.

Co-create a journey map with users


B.

Identify user quotes to make the case.


C.

Align design implications to business goals.


Expert Solution
Questions # 37:

Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.

What shouldthe team do when developing their roadmap?

Options:

A.

Focus on features, including detailed outputs associated with each one.


B.

Ensure stakeholders stay connected and aligned during roadmap development


C.

Set expectations that once the roadmap is approved It willnot be modified.


Expert Solution
Questions # 38:

Cloud Kicks (CK) is a company of operational excellence However, CK has a hard time

bringing innovative ideas to market, because investing In unproven tactics seems risky to its leaders

who are used to making decisions based on metrics.

Which approach should a strategy designer take when presenting a new product vision to this group?

Options:

A.

Run qualitative user research on the product vision and share key feedback with stakeholders.


B.

Conduct a competitive analysis of other products in the same market as the product vision.


C.

Identify the biggest questions about the product vision and collect data on prototypes.


Expert Solution
Questions # 39:

A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?"

Which metrics should be used to measure the success of the initiative7

Options:

A.

New user activations and connected weight sales


B.

Increase in user referrals and net promoter score (NPS) rating


C.

Increase in new user activity and connected weight utilization


Expert Solution
Questions # 40:

A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy

designer is loading the effort.

What is one way to increase the team's psychological safety to encourage productive collaboration?

Options:

A.

Ask everyone to share a personal experience.


B.

Ask everyone their expected level of project involvement.


C.

Ask everyone to introduce themselves via title and greatest success


Expert Solution
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