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Pass the Microsoft Microsoft Certified: Dynamics 365 Sales AI Consultant Associate AB-620 Questions and answers with CertsForce

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Questions # 1:

A company is extending agents in Copilot Studio with both external capabilities and enterprise content access. Some user requests require grounded answers, while other requests require executing actions.

To meet the business needs, the agent must meet the following requirements:

Ground answers using results from enterprise data.

Invoke callable functions exposed through a standardized tool interface.

Write an update to a system by using an authenticated action during the conversation.

You need to integrate the correct approach to meet the requirements.

Question # 1


Expert Solution
Questions # 2:

You need to implement tool usage in topics that meet the Blue Yonder design and governance requirements.

Which implementation method should you use for each requirement? To answer, move the appropriate implementation methods to the correct requirements. You may use each implementation method once, more than once, or not at all.

NOTE: Each correct selection is worth one point.

Question # 2


Expert Solution
Questions # 3:

You need to ensure that every AI-generated response from the agent in Copilot Studio includes a disclaimer that complies with the company ' s security and governance policies.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Add a greeting message that includes the disclaimer.


B.

Add a prompt modification in the generative answers node settings.


C.

Create a disclaimer topic that always runs first.


D.

Disable generative answers and use only pre-authored responses.


E.

Edit every topic ' s first message to include the disclaimer.


Expert Solution
Questions # 4:

You need to configure the agent in Copilot Studio to use internal and external partner knowledge sources to answer user questions about the airline services.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Use a Microsoft Graph connector to index the partner ' s travel advisory content.


B.

Write individual Q & A pairs for each document as separate topics.


C.

Enable unrestricted web search for the agent.


D.

Add the internal policy documents as a knowledge source.


Expert Solution
Questions # 5:

You create a test set in Copilot Studio to evaluate an agent that answers policy questions and retrieves data from connected knowledge sources. The evaluation threshold is set to 0.80.

You run the evaluation and review the following result for one test case:

Expected response: Digital products are non-refundable after download.

Actual response: Digital products cannot be refunded once downloaded.

Result: Pass

Score: 0.92

Reasoning: The actual response semantically matches the expected response.

Knowledge sources used: RefundPolicy_KB

Tools invoked: None

You need to determine whether additional corrective action is required based on the evaluation results.

Which two actions should you perform? Each correct answer presents a complete solution. Choose two.

NOTE: Each correct selection is worth one point.

Options:

A.

Rerun the evaluation because the score is below 1.00.


B.

Confirm that the connected knowledge source is functioning as expected.


C.

Investigate external tool configuration for this test case.


D.

Modify the test case because the response is not an exact match.


E.

Accept the result because semantic matching is sufficient for a passing evaluation.


Expert Solution
Questions # 6:

A company wants to use content from a non-Microsoft enterprise knowledge base to ground agent responses.

To meet the business needs, the knowledge source must meet the following requirements:

Support grounding from indexed data.

Use existing access controls from the source system.

Support read-only operations.

You need to determine the correct behavior to meet the requirements.

Which behavior meets each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 6


Expert Solution
Questions # 7:

Which two actions should you perform before making the agent available on both channels? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Options:

A.

Configure prompt modifications to enforce tone, disclaimers, and refusal behavior at the system level.


B.

Manually add disclaimers to each topic before publishing.


C.

Embed the web channel and then rely on channel-level settings to enforce content moderation.


D.

Configure Power Platform DLP policies to restrict unauthorized data connectors.


E.

Publish the agent and then enable Responsible AI filters individually for each channel.


Expert Solution
Questions # 8:

You need to connect Operations Concierge to Fabrikam Inc. ' s Azure AI Search knowledge index while complying with security requirements.

Which configuration should you use for each requirement? To answer, move the appropriate configurations to the correct requirements You may use each configuration once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point

Question # 8


Expert Solution
Questions # 9:

You need to enable collaboration requirements for Operations Concierge

Which two actions should you perform? Each correct answer presents part of the solution Choose two. NOTE: Each correct selection is worth one point

Options:

A.

Enable allow connections from other agents on the Service Desk Agent.


B.

Replace the Service Desk Agent with an MCP server.


C.

Publish Operations Concierge to enable delegation automatically.


D.

Add the Service Desk Agent as an indexed knowledge source


E.

Publish the Service Desk Agent


Expert Solution
Questions # 10:

You need to determine which authentication model should be applied to each Blue Yonder Copilot interaction scenario to comply with the company ' s security and governance requirements.

Which authentication requirement should you apply to each scenario? To answer, move the appropriate authentication requirements to the correct user scenarios. You may use each authentication requirement once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Question # 10


Expert Solution
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