An organization has identified many interfaces between the service request management activities and the activities of other practices. During value stream mapping, when will it be BEST to document these interfaces?
Which of the following describes the purpose of the service desk practice desk practice?
A service provider analysed the performance of the service desk practice and identified several improvement initiatives. Which software tools will help the service provider to track the progress of these initiatives?
The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?
Why should a service provider organization identify and understand problems and their impact on services?
Which problem management process has inputs from external user and professional communicates?
If an organization's service request management practice only partially achieves itspurpose, which capability level of theITIL maturity medal in applicable?
Which of the following statements provides the BEST reason for applying a workaround?
Incident management team uses monitoring and event management tools to detect incidents as early as possible. What other incident management activities can benefit from the use of these tools?
What should a service provider do when human resources to establish problem modes are not available?
