When a service provider lacks human resources to establish problem models, it is advisable touse a third-party consulting serviceto help develop these models. ITIL encourages organizations to leverage external expertise when internal resources are insufficient, ensuring that problem management practices remain effective.
Postponing problem management(Option B) is not recommended as it delays resolution.
Delegating to a problem coordinator(Option C) might help, but if there are insufficient resources, external help is a better option.
Creating a single model(Option D) is not effective, as problems vary and need tailored approaches.
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