Which of the four dimensions include, the knowledge bases needed to deliver and manage services?
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
Which practice handles all pre-defined user-initiated service actions?
Which of the following can be used to access service desks?
Which ITIL guiding principle recommends using existing services, processes and tools when improving
services?
What is warranty?
Which describes a set of defined steps for implementing improvements?
Which dimension considers how knowledge assets should be protected?
Which is a key requirement for a successful service level agreement?
What should be used to set user expectations for request fulfilment times?
What is an IT asset?
Which guiding principle recommends coordinating all dimensions of service management?
Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
Which TWO statements about an organization’s culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
What should be done for every problem?
