Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?
Which of the following is included in the purpose of the 'continual improvement' printer?
Which practice uses pre-defined, standardized procedures to enable fulfilment times to be clearly communicated?
A service offering may include, access to resources, and service actions, which is an example of a service action?
Which is the BEST example of a standard change?
Which is a use of a continual improvement register?
Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?
Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
Which statement about service relationship management is CORRECT?
Where are the details of the required performance outcomes of a service denned?
When is the earliest that a workaround can be documented in ‘problem management’?
What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.
What varies in size and complexity, and uses functions to achieve its objectives?
Which ‘service level management’ activity helps staff to deliver a more business-focused service?
In service relationships, what is a benefit of identifying consumer roles?
