An assessment of the organization’s culture is produced by the Workforce and Talent Management practice and serves as an input when developing the Business Relationship Management approach.
Questions # 12:
Which is an example of the ‘explore’ step of the service relationship journey?
Options:
A.
Checking a service provider's reviews online before contacting the organization
B.
Providing a service provider feedback about a desired new feature
C.
Downloading a trial version of a service provider's software offering
D.
Contacting a provider’s service desk for assistance using a product
