ITIL 4 Specialist: Business Relationship Management ITIL-4-BRM Question # 12 Topic 2 Discussion

ITIL 4 Specialist: Business Relationship Management ITIL-4-BRM Question # 12 Topic 2 Discussion

ITIL-4-BRM Exam Topic 2 Question 12 Discussion:
Question #: 12
Topic #: 2

Which is an example of the ‘explore’ step of the service relationship journey?


A.

Checking a service provider's reviews online before contacting the organization


B.

Providing a service provider feedback about a desired new feature


C.

Downloading a trial version of a service provider's software offering


D.

Contacting a provider’s service desk for assistance using a product


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