Which activity in the ‘managing business relationship journeys’ process executes the activities for the business relationship journey?
An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?
A small organization’s problem management practice has been assessed at capability level 2, with only one criterion met at level 3.
Which TWO factors should this organization consider MOST in the context of the
“Where do we want to be?” step in the continual improvement model?
1. The costs and time required to achieve level 3
2. How to achieve level 5 for the practice
3. The impact of missing capabilities on the business
4. How to improve all four dimensions of service management at once
Which TWO statements about BRM and third-party services are CORRECT?
1. BRM does not focus on suppliers as they never interact directly with the organization’s users
2. BRM ensures that, where appropriate, suppliers follow a service provider’s BRM approach
3. BRM is not directly involved in and does not need to understand supplier services
4. BRM needs to understand dependencies on supplier services as they influence user experience
Which question should be considered during the ‘Identify stakeholders and relationship model’ activity of the ‘Managing business relationship journeys’ process?
Which is an example of the ‘Prepare the team’ step of Gemba walks?
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?
In the context of the capability model, what are the capability criteria for each practice success factor mapped to?
WhichBESTdescribes the service relationship journey?
Which business relationship activity isMOST LIKELYto need leadership competency?
