Pass the ISM CPSM INTE Questions and answers with CertsForce

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Questions # 21:

MNO, Inc. is a national retail home goods chain formed of local franchisees. Each franchisee uses its own returns processing systems. A key advertising point for MNO is its liberal return policy, which is part of its overall focus on excellent customer service. While feedback from customers is positive regarding MNO’s return policy, there have been inquiries as to why stores handle returns via different processes. MNO’s supply manager suggests the implementation of a reverse supply chain to deal with this issue and possibly yield cost enhancement opportunities. In order to implement this, which of the following is the FIRST course of action the supply manager should take’’

Options:

A.

Define a consistent return process and integrate it into the forward supply chain


B.

Hire an external returns specialist to monitor the situation


Expert Solution
Questions # 22:

A firm wants to contract with two suppliers to develop a cellphone tower servicing five million customers. The new technology is required within the next 36 months and has a large budget. The following suppliers are under consideration:

•Supplier A - Has been in business for 20 years; however, every two to three years, its labor force goes on strike

•Supplier B - An established business located in an overseas country which may charge an additional 2% duty on some imported goods

•Supplier C - An established business which has been closed on recent occasions by governing authorities due to health and safety violations

•Supplier D - Has the smallest facilities and workforce of the four, but will be expanding over the next three months and has successfully subcontracted work in order to meet timelines

Based on this information, which two suppliers offer the BEST capacity and capability?

Options:

A.

Suppliers B and D


B.

Suppliers C and D


C.

Suppliers A and C


D.

Suppliers A and B


Expert Solution
Questions # 23:

A firm completes its near level production, five-month demand plan for the next business planning cycle:

Month 1Month 2Month 3Month 4Month 5

Demand Forecast15,00020,00025,00025,00018,000

Production Plan (Regular Time)20,00020,00020,00020,00018,000

Production Plan (Overtime)5,000

Ending Inventory5,0005,000

Average Inventory2,5005,0002,500

Workforce PlanningStarting WorkforceMonth 1Month 2Month 3Month 4Month 5

Hires7

Layoffs2

Actual Workforce Size132020202018

Regular Time Hours Required2,0002,0002,0002,0001,800

Overtime Hours Required500

Costs

Regular time cost per unit$15

Overtime cost per unitS25

Monthly inventory cost per unit$1

Cost of hire$1,500

Cost of layoffS400

What is the cost of this demand plan?

Options:

A.

$1,605,000


B.

$180,800


C.

$1,606,300


D.

$1,616,300


Expert Solution
Questions # 24:

A firm has created the following process flow diagrams depicting two possible strategies for the production of a new product line. The triangles represent inventory, and the rectangles represent processing. Each of the two options start with the same raw materials, and both create the product through two stages of processing.

Question # 24

Which of the following statements is correct?

Options:

A.

Option B's customers are likely to wait longer before receiving the product.


B.

Option A's product will be equally as expensive to make as Option B's.


C.

Option A's product is customizable for customers.


D.

Option B's product is an example of delayed differentiation.


Expert Solution
Questions # 25:

Which of the following is the FIRST stage in the Retail Event Collaboration Process Overview (VICS CPFR Model)?

Options:

A.

Execution


B.

Strategy and planning


C.

Analysis


D.

Demand and supply management


Expert Solution
Questions # 26:

If a shipment has a gross weight of 500 pounds and overall dimensions of 42 inches x 48 inches x 48 inches, what is the density of the shipment (in pounds per cubic foot)?

Options:

A.

0.744


B.

0.005


C.

8.9


D.

5.0


Expert Solution
Questions # 27:

A supply manager oversees three distribution centers. Which of the following will be MOST useful for understanding the capacity of these centers7

Options:

A.

Warehouse Management System (WMS)


B.

Capacity Requirements Planning (CRP)


C.

An Enterprise Resource Planning (ERP) system's forecasting tool


D.

An external consultant s analysis of the distribution centers


Expert Solution
Questions # 28:

A supply manager is tasked with creating a business continuity plan in the event of natural disasters. The firm is most concerned with understanding the impacts and consequences of events. Which of the following steps of a business continuity plan should be the PRIMARY focus of the supply manager?

Options:

A.

Disruption assessment


B.

Mitigation plan


C.

Execution plan


D.

Disruption scanning


Expert Solution
Questions # 29:

An organization has a forecast for June of 125 units. However, 140 units actually sell. What is the exponential smoothing forecast for July if the alpha is 0.2?

Options:

A.

137 units


B.

130 units


C.

53 units


D.

128 units


Expert Solution
Questions # 30:

A manufacturer is concerned that excess packaging materials used for a product will send the wrong message to consumers who may have selected the product based on its sustainable design. How can supply management positively impact this situation?

Options:

A.

Verify that recyclable packaging materials are properly coded for sorting


B.

Work with product development to ensure sustainable packaging is developed


C.

Include a notice with the product explaining that the packaging is recyclable


D.

Increase the amount of shrink-wrap packaging


Expert Solution
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