Pass the HP HP Sales Certified HP2-I57 Questions and answers with CertsForce

When planning for a hybrid workforce, IT managers need to address critical industry trends that affect productivity and innovation. First, a skills shortage among IT professionals can hinder an organization’s ability to adapt to rapid technological changes (A). This is a well-documented challenge, especially as companies move to hybrid models. Second, generative AI has introduced new complexities for IT decision-makers, causing them to reconsider how they allocate their budgets and where to prioritize technology investments (B). These two aspects are crucial for the IT manager to address in a hybrid workforce plan to keep employees productive and ensure the company remains competitive in the evolving digital landscape

HP's Device Life Extension is designed to extend the lifespan of devices while ensuring they remain productive and sustainable. This service is particularly beneficial in meeting sustainability RFP requests (B). It can be added to various support levels like Essential, Premium, and Premium+ (D), making it flexible. Additionally, it includes Accidental Damage Protection (C), ensuring that devices remain operational even in the event of unforeseen accidents

The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs

HP Premium+ Support addresses several critical pain points for customers. First, it helps organizations whose employees are less productive due to maintenance issues (C) by providing proactive device monitoring and predictive analytics, which helps reduce downtime and maintenance-related delays. Second, for companies not yet equipped for remote or hybrid working (D), HP Premium+ Support offers services such as remote monitoring, enhanced security, and collaboration tools that make the transition to hybrid work more seamless and secure

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Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:

HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care

HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers’ needs

HP Premium+ SupportService it provides: HP’s fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity

These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage​

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Here is the correct matching of theHP Active Care journeyactions with the responsible parties:

Register the HP Active Care Care Pack to the customerResponsible Party: Partner

Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)

Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)

Device MonitoredResponsible Party: HP Software (enables service on each device)

Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)

Case CreationResponsible Party: HP

Device Repair by HPResponsible Party: HP

This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks​

HP Premium+ Support offers proactive alerts that notify users when hardware issues, such as hard drive or battery failures, are detected. This feature enables businesses to take preventive action before components fully fail. Additionally, HP Premium+ Support can automate the creation of service cases when these alerts are triggered, ensuring rapid resolution and minimizing downtime. This service would directly address the IT manager’s concern about not being notified in time to prevent component failures