Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.

Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.

Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.

Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.