Pass the HP HP Sales Certified HP2-I14 Questions and answers with CertsForce

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Questions # 1:

A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

Options:

A.

Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.


B.

Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.


C.

Original HP supplies meet eco-label criteria, lowering TCO.


D.

Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.


Expert Solution
Questions # 2:

Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?

Options:

A.

Product Security Response Team (PSRT)


B.

Anti-Counterfeiting and Fraud (ACF)


C.

Customer Delivery Inspection (COI)


D.

Compliance and Risk Management (CoRM)


Expert Solution
Questions # 3:

A customer has asked for Information supporting your recommendation of Original HP cartridges. What can you provide to this customer to support the HP value proposition? (Select two.)

Options:

A.

user testimonials


B.

warranty Information


C.

studies and briefs


D.

Informed decisions


E.

low-cost replacements


Expert Solution
Questions # 4:

A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)

Options:

A.

Original HP supplies work the first time, every time.


B.

Original HP supplies are less expensive than non-HP cartridges when bought in bulk.


C.

Non-HP supplies are usually counterfeit and buyers can be subject to fines.


D.

Non-HP supplies are not recyclable and are costly to dispose of properly.


E.

Original HP supplies help reduce service calls, minimizing printer downtime.


Expert Solution
Questions # 5:

How do Original HP PageWlde cartridges eliminate the problem of halt-printed pages?

Options:

A.

Advanced technology intelligently predicts future print Jobs by averaging information from all previous print Jobs.


B.

Proprietary sensors in the printhead detect air flow at the end of each page, triggering a message to install a new cartridge and continue printing.


C.

Ink sensor technology manages efficient toner use and cartridge performance to maximize pigment life.


D.

Sophisticated algorithms determine remaining ink quantity and send jobs to another printer with more ink.


Expert Solution
Questions # 6:

According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?

Options:

A.

Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.


B.

Original HP cartridges are more secure as a result of better packaging and supply chain control.


C.

Original HP cartridges are easier to install and recycle.


D.

Original HP cartridges yield faster printing speeds with no wasted pages.


Expert Solution
Questions # 7:

Why should HP partners be aware of intellectual property (IP) rights infringement violations?

Options:

A.

Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.


B.

Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.


C.

Sellers of imitation cartridges that violate IP property rights can face court action.


D.

Amazon fines and bans sellers that offer products that commit IP infringement violations.


Expert Solution
Questions # 8:

A new SMB customer tells you that they can’t afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

Options:

A.

Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.


B.

Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.


C.

Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.


D.

Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.


Expert Solution
Questions # 9:

What can you do to verify that printing supplies are not counterfeit?

Options:

A.

Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.


B.

All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.


C.

All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.


D.

Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.


Expert Solution
Questions # 10:

A customer has purchased an HP Color LaserJet Enterprise printer and wants to ensure its investment over the long term. Why should this customer buy only Original HP cartridges?

Options:

A.

Non-HP cartridges (ail prematurely 70% of the time.


B.

Use of non-HP color ink cartridges voids the warranty of HP Color LaserJet Enterprise printers.


C.

Service technicians are likely to make three times more service calls when non-HP cartridges are used in HP Color LaserJet Enterprise printers.


D.

Low-quality non-HP cartridges require user intervention, which can lead to printer damage caused by inexperienced users.


Expert Solution
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