Genesys GCP-GC-IMP Exam Questions Free Practice Test

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Questions # 1:

How many types of Genesys Cloud Contact Center Licenses are available?

Options:

Expert Solution

Questions # 2:

To assign extensions to users, you must first

Options:

Create a pool of extensions.

Buy the extension number from the carrier.

Add the extension to the dial plan.

Assign the extension to the user's phone.

Expert Solution

Questions # 3:

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

Options:

Public Interface Services

Core Services

Communication Services

Application Services

Expert Solution

Questions # 4:

Which protocol is used for transporting Digitized Audio?

Options:

UDP

TCP

RTP

SIP

Expert Solution

Questions # 5:

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

Options:

Resend the invite.

Add John to Genesys Cloud again so that a new invitation will be generated.

Submit a ticket to Genesys Cloud support.

Reset John’s password and let him know the password to log in with.

Tell John to be patient and wait for the email to arrive.

Expert Solution

Questions # 6:

What type of trunk would you create to connect to an AudioCodes Mediant gateway?

Options:

External trunk

Network interface trunk

WebRTC phone trunk

SIP phone trunk

Expert Solution

Questions # 7:

Which of the following statements are true? (Choose two.)

Options:

You can view both protocol and media capture logs.

You cannot view either type of log file.

You can view protocol capture logs but not media capture logs.

Media capture logs can be read only with the support of customer care.

Expert Solution

Questions # 8:

Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

Options:

You must know what groups to create for the new location.

You must have images of all the users located at the new location.

You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

You must have the basic profile data for the users at the new location.

You must have Admin rights for Genesys Cloud

Expert Solution

Questions # 9:

Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Options:

Admin > Account Settings > Organization Settings

Admin > Account Settings > Organization

Admin > Account Settings > Organization Settings > Settings

Expert Solution

Questions # 10:

What are two methods for creating a conference call in Genesys Cloud?

Options:

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees

Have all attendees call you. When all calls are active, click the Start Conference button.

Expert Solution

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