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Questions # 1:

What is the challenge of a legacy contract not being fit for purpose?

Options:
A.

aligning contractual requirements with the new SIAM model

B.

balancing thelevel of control against expected benefits

C.

the customer does not get what they expect

D.

understanding the expected benefits and costs

Questions # 2:

In which SIAM roadmap stage are roles and responsibilities allocated?

Options:
A.

Discovery and Strategy

B.

Implement

C.

Plan and Build

D.

Run and Improve

Questions # 3:

It is important to consider culture in any transition SIAM.

What is a challenge related to a culture of collaboration and cooperation?

Options:
A.

agreeing a standard approach for prioritizing incidents

B.

designing a common template for reporting

C.

ensuring that service targets for each service provider are the same

D.

service providers bypassing the service integrator

Questions # 4:

Which processes are strongly related to event management?

Options:
A.

business relationship management, change and release management, and incident management

B.

monitoring and measuring, incident management, and availability management

C.

portfolio management, business relationship management, and problem management

D.

problem management, change and release management, and monitoring and measuring

Questions # 5:

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

Options:
A.

appoint the service integrator

B.

produce the outline business case

C.

ongoing organizational change management

D.

operate governance structures

Questions # 6:

Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?

Options:
A.

apply agile thinking

B.

create a reporting framework

C.

use qualitative and quantitative measures

Questions # 7:

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

Options:
A.

design the detailed SIAM model

B.

ongoing organizational change management

C.

produce the outline business case

D.

transition to the approved SIAM model

Questions # 8:

The development of an integrated process model is a critical part in the success of a SIAM implementation.

What approach should a service provider take whendeveloping their process model for the SIAM implementation?

Options:
A.

adapt and augment their own processes

B.

use existing processes

C.

use the customer organization’s processes

D.

use the service integrator’s processes

Questions # 9:

A customer organization has an internally sourcedservice integrator.

What is a responsibility of the customer organization’s retained capabilities?

Options:
A.

defining the roadmap for technology, data, and applications

B.

managing end-to-end performance of the service providers

C.

performing day to day management of service provision

D.

providing service communications

Questions # 10:

What is the objective of the Implement stage of the SIAM roadmap?

Options:
A.

complete the design of the SIAM model, including the services that are in scope

B.

define the strategy and outline the model for SIAMand the services in scope

C.

manage day to day service delivery, processes, teams and tools

D.

manage the transition of the previous ecosystem from the current state to the desired state

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