The latency routing policy in Amazon Route 53 should be used to direct customer requests to the website with the shortest round-trip time (RTT). This policy routes traffic to the AWS region with the lowest latency based on the user's location, optimizing performance. The WGU Cloud Deployment and Operations Study Guide (Section 3.1, Route 53 Routing Policies) states, "The latency-based routing policy in Route 53 measures RTT to direct users to the region with the lowest latency, improving user experience across multiple websites." Geolocation, geoproximity, and weighted policies do not prioritize RTT in this manner.