You are working as an Enterprise Architect. The company you work for creates and sells products targeted at the end-user market, which are sold through retail organizations worldwide.
The company is embarking on a Digital Transformation where it will expand its offerings from physical products to also include digital products and digital services. This includes enabling each of its product lines to offer digital products or services associated with their existing physical products.
The feedback from customers is that they do not find much value in these direct-to-consumer digital products. Analysis of the data on how the products are being used and who is using them shows that the products are not reaching the target audience that they were designed for, leading to a failure to meet the revenue goals. The product manager is seeking advice on how to tackle these problems, while making sure that the products still comply within the guardrails set by the EA team.
You are part of the Enterprise Architecture Team. The company uses Agile product management techniques and Agile development practices. The EA team works with the product management teams, supporting and enabling the Agile development teams.
You are working with the EA Team Leader to develop a plan for the overall Digital Transformation project. You have been asked to work on a specific product line, which is experimenting with new direct-to-consumer digital products using a third-party platform. The product development for this experiment took a Minimum Viable Architecture approach, including a shallow architecture development iteration with a focus on the Application Architecture, followed by a quick and minimal implementation.
The Enterprise Architecture practice at the company is sponsored by the Chief Technology Officer. The EA team has operated successfully for several years and has well-developed processes based on the TOGAF standard. The EA team’s responsibilities include architecting product development processes and customer experience.
The EA team leader wants to know how to gather information in order to respond to the product manager.
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