TheUser Menuin ServiceNow is accessible from the top-right corner of the interface by clicking on the user’s avatar or name. This menu provides various options that allow users to manage their sessions, roles, and impersonation settings.
The three correct actions a user can select from the User Menu are:
TheLog Outoption allows users to end their session and securely exit ServiceNow.
It is an essential feature for security and session management.
Location:User Menu > Log Out
Users with appropriate privileges (such as administrators) canelevate their rolesto gain temporary access to higher permissions.
This is primarily used when a user needs elevated access (e.g.,security_admin) to perform specific administrative actions.
Location:User Menu > Elevate Roles
Example:
A system administrator can elevate their role tosecurity_adminto access security-related configurations.
TheImpersonate Userfeature allows an administrator to act as another user without needing their credentials.
This is useful for troubleshooting, testing permissions, and verifying user-specific configurations.
Location:User Menu > Impersonate User
Example:
An admin impersonating a regular user can verify that the correct permissions and UI settings are applied.
1. Log Out ServiceNow (Correct)2. Elevate Roles (Correct, for Admin Users)3. Impersonate Users (Correct, for Admin Users)
Why the Other Options Are Incorrect:A. Send Notifications (Incorrect)
The User Menudoes notinclude an option to send notifications.
Notifications (emails, push notifications, SMS) are managed through:
System Notification > Email > Notifications
Outbound SMS or Messaging Settings
E. Order from Service Catalog (Incorrect)
Users can order items from theService Catalog, butthis action is not available from the User Menu.
Instead, users access the Service Catalog through:
Self-Service > Service Catalog
Requests and Catalog Items pages
F. Approve Records (Incorrect)
Users canapprove recordsif they have approval roles (e.g.,approver), but this action is not directly available from theUser Menu.
Approvals are managed through:
My Approvalsin Self-Service
The Approvals module in theServiceNow application navigator
[References:ServiceNow CSA Documentation: User Menu Overview, ServiceNow CSA Learning Path: User Menu and Elevate Roles, ServiceNow Docs: Impersonate Users in ServiceNow, , , , ]
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